At Matsu, we are committed to responsible sales and strictly follow the applicable age requirements for tobacco and nicotine-related products in the UAE.
Customers placing an order through our website must meet the legally required minimum age to purchase these products. By placing an order, the customer confirms that they are legally eligible to purchase the selected products.
For age verification and delivery purposes, we may request a valid government-issued identification document. Our delivery team may also request identification before handing over an order where age verification is required.
If a customer is unable to provide satisfactory proof of age, or if we have reasonable concerns regarding the customer’s eligibility, we reserve the right to refuse, cancel, or withhold the order.
Customers are responsible for providing accurate information during the ordering process. We do not knowingly sell age-restricted products to individuals who do not meet the applicable legal requirements.
By using matsu.ae and placing an order, you acknowledge and agree to this Age Policy.
Location: Ras Al Khaimah, UAE
Still have a question?
Message us on WhatsApp every day from 8 AM to 11:30 PM.
