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Free Delivery above 300 AED | Same day Delivery in UAE
Al Quoz 4, UAE
For manufacturing defects, all of our products come with a 2-day warranty. An invoice number must be submitted on matsu.ae in order to continue.
We will send you an email to confirm receipt as soon as we receive your products. When the item is examined, you will be informed through email as to whether or not your refund request has been granted. If your reimbursement is approved by bank transfer or, in uncommon circumstances, cash, it will be processed. The same goods will be shipped back to your shipping address if they are rejected.
Only defective or damaged items are eligible for exchange. If you want to exchange the item for a similar one, send us an exchange request at [email protected].
The following are NOT covered by this guarantee and are not excluded from it:
Tanks, as well as other accessories like chargers, batteries, coils, and new glass.
Please keep in mind that the matsu.ae guarantee only applies to manufacturing defects. In the event of misuse, scuffs, drop damage, or inappropriate handling of batteries or chargers, the warranty shall be immediately invalid.
We at the matsu.ae are not responsible for
By using the website, the user agrees to defend, hold harmless, and cover matsu.ae from and against any and all claims, losses, costs, and expenses, including attorneys' fees.
Overuse, Vape equipment doesn't last as long as brand-new refrigerators, TVs, or mobile phones because it all depends on your knowledge and whether you are aware of the specifications and capabilities of these items.
Vaping in general is a passion, thus before making a purchase, you must watch reviews, study tutorials, and conduct research. It goes without saying that no warranty will apply if an item is damaged because you were "learning" how to use, maintain, or operate it.
www.matsu.ae have no affiliation with PHILIP MORRIS INTERNATIONAL (PMI). This is not official webste of PMI & IQOS.