Quick Answer: IQOS ILUMA not charging usually happens due to a faulty USB-C cable, dirty charging contacts, or extreme temperatures. First, try a different cable and power adapter. Clean the charging contacts on both the holder and pocket charger with a dry cloth. If your device feels hot or cold, let it return to room temperature before charging. A full reset often fixes software glitches - press and hold the button for 10 seconds.
Common Reasons Your IQOS ILUMA Won't Charge
Several factors cause charging problems. Understanding these helps you fix the issue faster.
Faulty Cable or Adapter: USB-C cables wear out over time. The adapter might not provide enough power. Always use the original cable that came with your device.
Dirty Charging Contacts: Dust and debris collect on the metal contacts inside the pocket charger. The holder contacts also get dirty with regular use.
Temperature Issues: IQOS ILUMA stops charging when too hot or cold. UAE summers push devices beyond safe temperature limits. The device protects itself by pausing the charge.
Software Glitch: Sometimes the internal software freezes. This stops normal charging functions.
Battery Age: After 2-3 years of daily use, battery capacity decreases. Older devices may struggle to hold charge.
Step-by-Step Fixes
Fix 1: Change Your Cable and Adapter Use a different USB-C cable. Try another power adapter with at least 5V/2A output. Test with a laptop USB port to rule out adapter issues.
Fix 2: Clean the Contacts Remove the holder from the pocket charger. Wipe the gold contacts on the holder bottom with a dry cotton swab. Clean inside the pocket charger where the holder sits. Remove any dust or pocket lint.
Fix 3: Temperature Reset If the device feels warm, let it cool for 15-20 minutes in an air-conditioned room. Never charge your ILUMA in direct sunlight or inside a hot car.
Fix 4: Hard Reset Press and hold the pocket charger button for 10 seconds. All lights will flash. Release the button and wait 30 seconds. Try charging again.
Fix 5: Check the Holder Position Make sure the holder sits properly inside the pocket charger. It should click into place. A loose connection prevents charging.
If none of these fixes work, your device may need replacement. New users can read our IQOS ILUMA guide for beginners to understand proper device care.
Buy Genuine IQOS ILUMA at Matsu
Matsu sells authentic IQOS ILUMA devices and TEREA sticks across UAE. We deliver to Dubai, Abu Dhabi, and all emirates. Every product comes with full warranty support.
