Is your IQOS Originals device not working as expected? Whether you're dealing with blinking lights, charging issues, or heating problems, knowing how to properly reset and troubleshoot your device can save you time and frustration. This comprehensive guide covers everything you need to know about resetting the IQOS Originals One and Duo, common problems, and easy fixes that work.
Understanding Your IQOS Originals Device
The IQOS Originals family includes two main models: the IQOS Originals One (a single-use device with an integrated holder and charger) and the IQOS Originals Duo (featuring a separate holder and pocket charger that allows for two consecutive uses). Both devices operate on the same basic principles but have slightly different reset procedures.
These heat-not-burn devices are designed to work within specific temperature ranges and require regular maintenance to function optimally. When issues arise, a simple reset often resolves most problems without requiring professional service.
How to Reset IQOS Originals One
Resetting your IQOS Originals One is a straightforward process that takes just a few seconds. This procedure works for most software-related issues and can help restore your device to normal operation.
Step-by-Step Reset Process:
Press and hold the button on your IQOS Originals One for 10 seconds. Keep holding until all the lights fade out completely. The device will confirm the reset when the status lights fade back in and the device vibrates. Your device will automatically turn on after the reset is complete.
This reset procedure clears temporary software glitches and can resolve issues like unresponsive buttons, erratic light patterns, or performance inconsistencies.
When to Reset Your IQOS Originals One:
You should perform a reset when you notice blinking red lights that persist after charging, when the device becomes unresponsive to button presses, if you experience inconsistent heating, or when status lights show unusual patterns that don't match normal operation.
How to Reset IQOS Originals Duo
The IQOS Originals Duo has a slightly different reset process because it consists of two separate components: the holder and the pocket charger.
Complete Reset Instructions:
Place the IQOS Originals Duo holder inside the pocket charger, ensuring proper alignment with the metal connector at the bottom. Press and hold the pocket charger button for 10 seconds. Continue holding even as the lights start to fade out. The battery status lights will fade in, blink twice, and then progressively fade back in to confirm a successful reset. Once reset, both the holder and pocket charger will be ready for use.
The reset process synchronizes both components and clears any communication errors between the holder and charger.
Important Note: Always ensure the holder is properly seated in the pocket charger before attempting a reset. Improper placement can prevent the reset from completing successfully.
Common Problems and Easy Fixes
Even with regular maintenance, you might encounter various issues with your IQOS Originals device. Here are the most common problems and their solutions.
Device Not Turning On:
If your IQOS won't power on, first check if it's charged by connecting it to a power outlet using the original adapter and cable. Press and hold the power button for 10 seconds to perform a reset. If the device is deeply discharged, wait up to 20 minutes for charging to begin before expecting any light indicators.
Always use the original IQOS power adapter and cable. Third-party charging accessories can interrupt the charging process and may damage your device over time.
Charging Issues:
When your device isn't charging properly, inspect the charging port for debris and gently clean if necessary. Verify you're using a wall power outlet rather than a USB port on a computer, as computers provide insufficient power. Clean the contacts between the holder and pocket charger (for Duo models) using a dry cloth. Check that the charging cable shows no visible damage or fraying.
For IQOS Originals Duo users, dirty contacts between the holder and pocket charger are a frequent cause of charging problems. Regular cleaning prevents these issues.
Heating Blade Problems:
The heating blade is one of the most critical components of your IQOS device. If you notice reduced vapor production or the device isn't heating properly, allow the holder to cool for at least 30 seconds after your last use. Gently tap the device to dislodge any loose tobacco residue. Use the IQOS cleaning tool's rotating head to clean around the blade carefully. Avoid touching or applying pressure directly to the heating blade, as it's delicate and can break.
A blinking red light often indicates heating blade issues. If cleaning and resetting don't resolve the problem, the blade may need professional inspection or replacement.
Temperature-Related Issues:
IQOS Originals devices operate optimally between 0°C and 50°C. If you see blinking white lights, your device may be too cold or too hot. Let the device warm up naturally in your hands if it's too cold, or allow it to cool down in a shaded area if overheated. Never expose your device to direct heat sources or extreme cold, as this can damage internal components.
Poor Airflow or Reduced Vapor:
When you experience restricted airflow, ensure your HEETS tobacco stick is fresh and not dried out. Verify the tobacco stick is fully inserted to the silver line marker. Clean the holder thoroughly using the dual cleaning tool. Check that the holder cap fits properly and isn't blocked by tobacco residue.
Regular cleaning after each pack of tobacco sticks maintains optimal airflow and vapor production.
Proper Cleaning and Maintenance
Regular maintenance prevents most common issues and extends your device's lifespan. IQOS recommends cleaning your device after every pack of tobacco sticks.
Cleaning Your IQOS Originals Device:
Always wait at least 30 seconds after use to allow the holder to cool completely. Slide the holder cap upward and tap gently to remove loose tobacco. Use the rotating head of the dual cleaning tool by inserting it without twisting and rotating gently three times. Clean around the blade using the sweeping head, moving it carefully from left to right. Use IQOS cleaning sticks to wipe the interior, being extremely careful not to touch the heating blade. Replace the holder cap every six months for optimal performance.
The heating blade is fragile and should never be touched directly. Excessive force during cleaning can cause permanent damage.
Contact Cleaning for IQOS Originals Duo:
For the Duo model, keeping the contacts clean between the holder and pocket charger is essential for proper charging. Wipe the metal contacts on both the holder and pocket charger regularly with a dry, soft cloth. Ensure no debris accumulates in the pocket charger cavity. This simple maintenance step prevents many charging-related issues.
Advanced Troubleshooting Tips
If basic troubleshooting doesn't resolve your issues, try these advanced solutions.
Firmware Updates:
Regularly updating your device's firmware can resolve many performance issues and improve overall functionality. Connect your device to the IQOS website using a desktop computer and Google Chrome or Edge browser. Navigate to the "My Devices" section after logging in. Follow the on-screen instructions to check for and install available firmware updates.
Firmware updates can fix software bugs that cause operational problems not resolved by simple resets.
Self-Diagnostic Tool:
IQOS provides an online diagnostic tool that guides you through troubleshooting specific issues. If your problem persists after trying manual resets and cleaning, visit the official IQOS support website. Select your device model and describe the issue you're experiencing. The tool will provide customized solutions and determine if you're eligible for warranty service or replacement.
When to Contact Customer Support:
Some issues require professional assistance. Contact IQOS customer support if your heating blade is broken and cleaning doesn't help, the device shows persistent red lights after multiple reset attempts, charging problems continue despite using original accessories and cleaning contacts, or physical damage to the device is evident.
IQOS typically offers warranty coverage for manufacturing defects. Check your warranty status before attempting any repairs yourself.
Preventing Future Issues
Prevention is always better than troubleshooting. Follow these best practices to keep your IQOS Originals device working smoothly.
Daily Habits:
Clean your device after each pack of tobacco sticks. Always use original IQOS accessories for charging. Store your device in its case when not in use. Keep your device within the operating temperature range. Avoid dropping or exposing the device to moisture.
Monthly Maintenance:
Perform a thorough deep clean using all cleaning tools. Inspect the holder cap for wear and replace if necessary (recommended every six months). Check charging contacts for any corrosion or buildup. Verify firmware is up to date through the IQOS app or website.
Storage Tips:
When not using your IQOS for extended periods, store it at room temperature in a dry environment. Charge the device to approximately 50% before long-term storage. Keep the device away from direct sunlight and heat sources. Store in the original case to protect from dust and impact.
Final Thoughts
Understanding how to properly reset and troubleshoot your IQOS Originals One or Duo empowers you to resolve most common issues quickly without professional help. The 10-second reset procedure is your first line of defense against software glitches and operational problems. Combined with regular cleaning and proper maintenance, this knowledge will help you enjoy a consistent and reliable experience with your device.
Remember that while many issues can be resolved at home, some problems require professional attention. Don't hesitate to contact IQOS customer support when troubleshooting steps don't resolve persistent issues. Your device is designed to last for approximately 14,600 uses with proper care, so investing time in maintenance and troubleshooting pays off in the long run.
Whether you're dealing with charging problems, heating blade issues, or simply want to learn preventive maintenance, this guide provides the comprehensive information you need to keep your IQOS Originals device functioning at its best. Keep this guide handy for quick reference whenever you encounter device issues, and share it with fellow IQOS users who might benefit from these troubleshooting tips.
